For the last week or so, a work crew has been tearing up the road outside my house. It turns out that this was Central Hudson Gas and Electric, installing a new natural gas line. This project showed me that CHG&E’s management has no clue when it comes to treating customers right.
Rudely awakened, dropped by voicemail, made to wait at CHG&E’s contractor’s whim for most of a day, a garden trampled and dug up, a ruined lawn, all because of what seems to be an institutional lack of common courtesy and decency aforethought.
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